Detouur

Booking policies

 
 
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Detouur Booking Policies

Booking Timing

For our Shojin Ryori experience, please make your booking at least 3 days in advance. For all other experiences, please make your booking at least 36 hours in advance. This allows us to prepare the best experience possible for you. 

Cancellation Policy

An experience is fully refundable if
- You cancel within 12 hours of reserving it.*
- You cancel at least 8 days before your scheduled experience.
*Reservations made 4 days or less before the scheduled experience are excluded from this policy. No refunds will be given for such reservations.

An experience is 50% refundable if
- You cancel at least 7 days before your scheduled experience.

An experience is non refundable if
- You cancel 4 days or less before your scheduled experience.
*Time and days are all in Japan Standard Time (JST, UTC+9).

If you have any other concerns, please contact customer support at
Email: info@detouur.com
Phone: +81 (90) 4533 3732 (Weekdays, 10:00AM-5:00PM JST)

Legal Information and notices required by Act on Specified Commercial Transactions

Legal Name | G. K. STEIN
Address | 7-5-16 Fukazawa, Setagaya-ku, Tokyo 158-0081 JAPAN
Phone | +81 (90) 4533 3732
Email | info@detouur.com
Director of operations | Hikaru Ishikawa
Additional fees | None
Exchanges & Returns | According to our booking cancellation policy
Delivery times | Shown on each product page
Accepted payment methods | Credit card and PayPal
Payment period | At the time of purchase
Value | Shown on each product page